Service Description

Services Included: Pre-Travel (Up to 21 days before departure): - White-glove flight booking with multiple scenario planning - Premium seat selection and complimentary upgrade pursuit - VIP airport services coordination - Comprehensive travel risk assessment - Weather contingency planning with backup itineraries - Travel insurance policy review and optimization 24/7 Guardian Monitoring: - Continuous monitoring from booking through 24 hours post-arrival - Predictive rebooking using advanced algorithms - Real-time alternative research with immediate execution - Airport concierge coordination - Priority airline customer service escalation - Ground transportation real-time adjustments VIP Concierge Services: - Dedicated emergency hotline (24/7/365) - Immediate rebooking authority up to $2,000 - Hotel and meal voucher procurement - Travel insurance claims management - Airport assistance coordination (wheelchair, escort services) - Baggage recovery and expedited delivery - Post-travel experience debrief and optimization Crisis Management: - Medical emergency flight changes - Family emergency prioritization - Natural disaster evacuation planning - Embassy coordination for international issues - Legal travel document emergency assistance Communication: - Unlimited communication channels - 24/7 availability with 30-minute response guarantee - Proactive updates every 4 hours during active travel - Personal travel dashboard with real-time updates - Post-trip detailed report and recommendations Client Responsibilities: - Complete comprehensive travel profile and emergency contacts - Authorize up to $2,000 in emergency expenses - Provide multiple contact methods and availability windows - Maintain premium credit card with sufficient limits - Participate in pre-travel consultation call Service Limitations: - Emergency expense authorization capped at $2,000 per incident - International travel requires 96-hour advance notice - Some airline policies may limit rebooking options - Force majeure events may impact service delivery